Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 817-332-8243 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
My 2003 Saturn Vue was towed to this shop on July 22, 2025 with a red engine light on. Another shop who had done a lot of expensive work on my vehicle for the last couple of years refused to work on it because he thought it needed a new CVT transmission. I didn't know anything about Auto Car Care Center's shop, but after speaking to Jeff, the owner, on the phone prior to the tow, I felt he could handle the problem. Jeff worked on my vehicle with the true knowledge of a Saturn's components the other shop never showed me even though they touted being Saturn specialists. Jeff, by far, is a true Saturn specialist. With his determination, he fixed my transmission issue by installing a remanufactured valve body. While there, he noticed a hesitation when starting the vehicle, and then he recommended a new fuel pump and seal. I finally got the call that my vehicle was ready to take on the world. No problems since I left that shop! I cannot recommend this shop enough! After personally owning and operating a classic vehicle restoration shop for 35 years, I can attest that Jeff operates his shop with honesty, a high level of professionalism, a vast auto parts knowledge and always keeps the cost of the job down for the customer. He saved me over $2500. from having to buy a remanufactured CVT transmission and labor installation cost!
Thank you Jerry excellent service reasonable prices goes above and beyond gets it done A+++ service and treats customer like family and takes care of your car right
